Refund policy
BhaluCraft Exchange, Refund, Cancellation & Sales Policy
At BhaluCraft, we want you to be happy with your purchase. Please read this policy carefully before placing your order.
1. Exchange Policy
We follow a *strict exchange-only policy* for eligible products.
* Exchange requests must be made within 7 days of delivery.
* Only one exchange is permitted per product/order.
* A ₹99 exchange fee will be charged for every approved exchange request.
* The ₹99 exchange fee is non-refundable.
* Once a product has been exchanged, the replacement product cannot be exchanged again.
* Exchanges are subject to product availability and our quality inspection.
Products Not Eligible for Exchange
Products showing signs of:
* Use or wear
* Washing
* Stains
* Perfume or fragrance
* Damage caused after delivery
* Missing, removed, or damaged tags
will not be eligible for exchange.
Customers are requested to carefully check the size chart before placing an order.
2. Reverse Pick-Up
- Reverse pick-up is subject to availability at the customer's PIN code.
* The courier partner will attempt reverse pick-up up to 2 times.
If reverse pick-up is unavailable or unsuccessful, the customer will be required to self-ship the product(s) to our address.
* The applicable ₹99 exchange fee will still apply.
* If self-shipping is required, the customer will be responsible for the shipping cost unless otherwise approved by BhaluCraft.
3. Exchange Processing Timeline
Once an exchange request is approved:
1. The product will be collected through reverse pick-up or self-shipped by the customer.
2. The returned product may take up to 10 days to reach our warehouse.
3. Once received, the product will undergo a quality inspection.
4. After the product passes our quality check, the replacement product will be dispatched within 10 working days.
Processing times may vary depending on courier availability and location.
4. Damaged / Defective / Wrong Product
If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery.
Mandatory Unboxing Video
An unboxing video is compulsory for all claims involving:
* Damaged products
* Defective products
* Missing items
* Wrong products
The video must:
* Start before opening the package
* Clearly show the sealed package
* Clearly show the shipping label
* Show the package being opened continuously
* Clearly show the product and the issue
Claims without the required unboxing video may not be accepted.
5. Refund Policy
BhaluCraft follows a strict exchange-only policy.
Refunds are not applicable for:
* Size issues
* Change of mind
* Colour preferences
* Incorrect size/product selected by the customer
* Courier delays
* Products purchased during sale or discount periods
Refunds may only be considered if:
* A wrong product was delivered
* A damaged or defective product was received
* An approved replacement is unavailable
Any refund will be processed within 7–10 working days after approval to the original payment method or the bank account provided by the customer, as applicable.
6. Sale Period Purchases
Products purchased during *sale or discount periods are not eligible for exchange or refund*.
However, if a customer receives a *wrong, damaged, or defective product*, they may contact us within 24 hours of delivery with the required unboxing video. The claim will be reviewed by BhaluCraft.
7. Cancellation Policy
We understand that plans can change.
Orders can be cancelled within 24 hours of placing the order, provided the order has not already been processed or dispatched.
To request cancellation, please contact BhaluCraft through our official customer-support channel as soon as possible.
Once an order has been processed or dispatched, cancellation may no longer be possible.
8. Delivery & Undelivered Orders
* Orders marked as “Delivered” by the courier partner must be reported within 24 hours if the customer has not received the package.
* Customers must provide a correct and complete delivery address and contact details.
* BhaluCraft is not responsible for delivery issues caused by an incorrect or incomplete address provided by the customer.
9. Important Terms & Conditions
* Please check the size chart carefully before placing your order.
* A ₹99 exchange fee applies to every approved exchange request.
* Only one exchange is permitted per product/order.
* The replacement product cannot be exchanged again.
* The exchange fee is non-refundable.
* Exchange requests are subject to product availability.
* Products must be returned in their original condition with all tags intact.
* Slight colour variations may occur due to differences in screen/display settings.
* Customers are responsible for taking reasonable care of the product while it is in their possession.
* BhaluCraft reserves the right to reject an exchange if the returned product does not meet our quality-check requirements.
* Shipping charges paid during the original order placement are non-refundable.
* Exchange/refund approval is subject to verification by BhaluCraft.
* By placing an order on our website, the customer confirms that they have read and agreed to all the terms mentioned in this policy.
BhaluCraft
Wear Curious. Stay Curious.